Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support.

Personal Information:

• Name and contact information (email, phone number)
• Driver's license information
• Payment information
• Profile photos and identity documents
• Booking history and preferences

Automatic Information:

• IP address and browser information
• Device information and operating system
• Usage patterns and preferences
• Location data (with your permission)

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process and manage your bookings
• Verify your identity and eligibility
• Facilitate communication between customers and rental providers
• Send important updates about your bookings
• Improve our platform and user experience
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Rental Partners:

• Contact information for booking coordination
• Driver's license details for verification
• Booking details and special requests

With Service Providers:

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Customer support platforms

Legal Requirements:

• When required by law or legal process
• To protect our rights or property
• In case of emergency to protect safety

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and monitoring
• Access controls and employee training
• Secure payment processing through certified providers
• Regular backup and disaster recovery procedures

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction:

• View and update your profile information
• Request a copy of your personal data
• Correct any inaccurate information

Data Control:

• Delete your account and associated data
• Opt-out of marketing communications
• Restrict certain data processing activities
• Data portability for your information

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to show relevant advertisements (with consent)

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information only as long as necessary:

• Account data: Until you delete your account
• Booking history: 7 years for legal compliance
• Payment information: As required by financial regulations
• Support communications: 3 years from last contact

8. International Transfers

Your information may be transferred to and processed in countries other than Iraq. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@rentcariraq.com
• Phone: +964 771 123 4567
• Address: Al-Karrada District, Baghdad, Iraq